Shipping
Our studio (Emerald Art Gallery) will cover the costs of the shipping materials we use to keep your painting safe on its journey to your home. As soon as it is shipped out to your home, we will communicate to share a TKN.
We can offer free shipping on most products seen on our site. However, our free shipping offer does not include 36” x 48” or larger paintings. We are happy to keep supporting our customers by offering to pay 50% of the shipping costs on paintings sized 36” x 48” or larger.
To ensure you stay informed, we will share your email, telephone number, and name with FedEx, our shipping service provider. FedEx will email will let you know when your package has arrived. Please, check your spam folder. If you are interested in large artwork, please, contact us.
Pick-Ups
If you live close to one of our weekly art shows, stop by and pick up your painting at the show. We would be thrilled to see you in person, show you more of our work, and tell you about our creative process.
It is way more personal to meet the artist and have them give you your new painting in person. If you ask, they will also write a dedication on the back of the canvas.
Delivery
For those who don’t live close to one of our upcoming art shows and can't pick up their paintings. Can now wait for their paintings in the comfort of their homes. We'll schedule a delivery after or before the show and bring your new painting to your home. This way, it's protected and well taken care of by the artist.
Returns
We understand that purchasing artwork is no easy task and a commitment you may live with for many years. Emerald Art Gallery LLC, representing Rosa Chavez and Leon F. Ruiz, is committed to ensuring 100% satisfaction. Once you’ve purchased an original art or fine art print, we'll give you seven (7) days to decide whether you’d like to keep it or return it for a refund or exchange of equal value.
Returns and/or exchanges are not valid for custom-made paintings, custom prints, or giclée after final approval is given. Art collectors are responsible for all shipping and packaging costs when returning the artwork, and it must be in the same condition it was received in to be eligible for a 100% refund or exchange. After the first exchange, the sale becomes final; no other exchanges or refunds are available.